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Citizens' Charter |
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VISION |
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| “TO PRODUCE & MARKET, BEARINGS AND OTHER ENGINEERING COMPONENTS OF WORLD-CLASS EXCELLENCE THROUGH TOTAL PERFORMANCE LEADERSHIP.” |
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MISSION |
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To establish ourselves as one of the world’s premier companies in the engineering field having strong international competitiveness ; |
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To achieve market leadership in India through ensuring customer satisfaction by supplying internationally competitive products and services ; |
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To achieve sustained growth in the earnings on behalf of shareholders . |
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BUSINESS TRANSACTED |
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Business transacted by the company include
Manufacture and Sales of quality Ball Bearings, Taper Roller Bearings and Cylindrical Roller Bearings. |
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CITIZENS / CLIENTS |
| Our Clients / Customers are |
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OEMs like Tractor Manufacturers, Commercial Vehicles Manufacturers, Defence, Railways, etc., ; |
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Authorized dealers for our Bearings ; |
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Customers from outside the country. |
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SERVICES PROVIDED: |
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Manufacture of Bearings with quality materials & good workmanship ; |
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Free replacement during the warranty period for any bearing found to be defective as per terms of the warranty policy ; |
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Country wide dealership network ; |
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Sufficient supply of stocks with the dealer ; |
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R&D wing for development of new bearings required by customers. |
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COMMITMENT |
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Strive continuously to assure you of highest standard of service ; |
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Strive to attain international standards to become globally competitive ; |
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Acknowledge all correspondence from you within a reasonable time of its receipt ; |
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Adhere to the delivery schedules committed by us to you ; |
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Strictly adhere to the standards, specifications stipulated in QS-9000: 1998 ; TS-16949 |
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Always maintain the highest ethical standards in all our endeavors, business and economic activities ; |
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Always strive to achieve economy in all our products & services without compromising the quality standards ; |
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Always remain competitive through continuous improvement in our technology ; |
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Always be honest and transparent and would like to be seen as honest ; |
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Implement all the policies and directives of Central Vigilance Commission . |
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GRIEVANCE REDRESS
MECHANISM |
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| In case of
any enquiries, clarification or grievances in connection
with performance of our products, the OEMs / Dealers
are entitled to |
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Approach the nearest Regional Sales Office of HMT Bearings Limited for redress.
The addresses of the regional offices are given in enclosure ;; |
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If not satisfied, please approach the Marketing Department situated at HMT Bearings Ltd.,
Moula Ali, Hyderabad-500 040 for redress of the grievance ; |
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In case the customer is still not able to get his grievance redressed at the above places,
he may directly write to : |
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The Managing Director, HMT Bearings Limited, Moula Ali , Hyderabad - 500 040
Phone : (040) 27242237, Fax : (040) 27242737
Email : bearings@hmtindia.com,
mdoffice.hmtbearings.gmail.com |
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OUR EXPECTATIONS FROM CITIZENS: |
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Total transparency and honesty in financial dealings and all other transactions ; |
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Be prompt & reasonable and extend your cooperation in our endeavor ; |
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Ensure genuine bearings usage all times . |
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Enclosure |
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| LIST
OF REGIONAL OFFICES |
| Regional Sales Office |
Address |
Contact Person |
Telephone |
| STD Code |
Office |
Fax |
| New Delhi |
Jeevan Tara Building, 5,
Parliament Street,
New Delhi -01 |
Mr. L C SHARMA |
011 |
9756758113
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23742671 |
| Kolkata |
31, Chowringhee Road,
Kolkata - 700 016 |
Mr.Praddep Sikhdhar, Manager. |
033 |
22263048 |
22177477 |
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( P.SIVARAMIREDDY)
Managing Director |
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